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Futures Announcement

Terms & Conditions

C. General Terms

ROUTE REVOLUTION – GENERAL TERMS

Effective Date: 19.2.26

These General Terms govern access to and use of the Route Revolution website, dashboard, API, and related services (“Platform”).

By accessing, registering, booking shipments, recharging wallet, activating features, or using the Platform, you agree to these Terms.

1. Platform Nature

Route Revolution is a logistics technology platform and shipment aggregator.

  • The Company does not physically transport shipments.

  • The Company is not a courier company or carrier.

  • All pickup, transit, delivery, weight assessment, and operational handling are performed by independent third-party Courier Partners.

  • Courier Partner operational decisions and billing data are binding.

2. Electronic Acceptance

Registration, login, wallet recharge, API use, feature activation, or continued use constitutes legal acceptance under applicable Indian laws including the Information Technology Act, 2000.

3. Service Availability

Services are subject to:

  • Courier partner availability

  • Geographic serviceability

  • Operational feasibility

  • Regulatory restrictions

The Company does not guarantee uninterrupted service.

4. No Delivery Guarantee

Route Revolution does not guarantee:

  • Pickup timelines

  • Delivery timelines

  • Transit duration

  • Delivery success rate

Users must not advertise guaranteed delivery using the Platform.

5. Pricing & Rate Changes

  • Services are governed by official Rate Card.

  • Rates may be revised at any time.

  • Updated rates apply immediately upon publication or notification.

6. Wallet & Billing

Unless postpaid is approved:

  • Prepaid wallet model applies.

  • Freight, RTO, reverse, penalties, weight corrections, and operational charges are auto-deducted.

  • Wallet balance is non-refundable and non-withdrawable unless specifically approved.

Courier Partner billing records shall be treated as final for reconciliation.

7. COD Remittance

  • COD is remitted only after Courier Partner settlement.

  • Standard timeline: T+8 business days from delivery confirmation.

  • Funds may be held during fraud review, high RTO, abnormal shipment activity, or risk assessment.

8. Prohibited Items

Users shall not ship:

  • Cash

  • Jewellery or precious metals

  • Illegal goods

  • Hazardous materials

  • Restricted goods under Indian law

Violation may result in suspension and legal action.

9. Limitation of Liability

The Company shall not be liable for:

  • Courier delays

  • Shipment loss or damage by Courier Partners

  • Business interruption

  • Indirect or consequential losses

Maximum liability shall not exceed freight charges paid.

10. Suspension Rights

The Company may suspend or restrict accounts for:

  • Fraud suspicion

  • Policy violations

  • Payment disputes

  • High RTO

  • Risk concerns

11. Data & Privacy

User consents to sharing shipment and operational data with:

  • Courier Partners

  • Payment gateways

  • Service providers

12. Dispute Resolution

Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

  • Seat: Salem, Tamil Nadu

  • Language: English

  • Arbitrator: Mutually appointed

Courts at Salem shall have jurisdiction.